"When we checked out it was 11am, and there seemed to be a long line but only one staff was helping. My husband went to the concierge to ask about luggage storage, it should be easy to let him know that luggage desk is at the other side of the lobby, but the staff was on the phone for 10 min and he had to wait there for 10 min. All of these could be solved by more effective management."

"Great!"