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"I like and appreciate everything about Sofitel London Heathrow, except the lack of signage letting you know how to get there from the Heathrow Express at Terminal 5... This is the second time I've stayed here, but this time I had a harder time finding the hotel, from the Heathrow Express at Terminal 5, than I did 2 yrs ago... Better, meaning more, signage directing you to their reception lobby would greatly improve check-in after a long day of traveling."

"Great location, friendly staff, clean rooms. "

"Very cool common areas. Room was very comfortable and the shower was amazing. "

"I had great service and it was easy to find places i wished to visit "

"Great location"

"The staff was helpful. The room was quiet. The only issue I had was the first day, my room was not made up. But when I notified the front desk, the had house keeping come up and clean it while we went out to dinner."

"The room was cozy and clean. I enjoyed the cookies, tea and chocolate the hotel provided in the room. The hotel staff was particularly helpful in storing my luggage while I walked around the city both before check in and after I checked out. The location was fantastic!"

"I enjoyed my stays "

"The greeting and welcoming to the hotel could be improved on. I think by always having staff at the front just to help guide guest and be a warm face. I loved my time there and outside of that everything was lovely. "