"Hello, I am sorry to be contacting you with complaints regarding my recent stay. I am a wheelchair user and as such, had booked an accessible room with yourselves through Expedia and stayed 3rd July - 6th July 2026. There were a handful of issues with the room, such as the cleanliness of the bath in the bathroom that bordered on wear and tear [room 407] and the bath board for accessibility didn't look like it had been cleaned in a long time. Similarly, the limescale build up on the shower...

"The food wasn’t great. I feel like the menu for breakfast and lunch were overpriced especially because it was in euros. Also there were extremely long wait times to be served but only 2 tables were being occupied…. Staff seemed to be dragging their feet behind the bar. The restaurant wasn’t busy at all during these occurrences."