"The hotel is advertised with aircon, I called to have that confirmed which it was. On arrival the aircon had been broken for over a week, the lady on the desk simply didn’t care obnoxious and ignorant. We had to buy fans for the room and it basically ruined our night"

"The room was very clean and comfortable. Staff was very friendly and helpful. The buffet breakfast was delicious with lots of choice. The food menu in the bar had something for everyone and the servings were generous and reasonably priced. Our server in the bar was amazing. The location was ideal for meeting our needs... a visit to Windsor and easy access to Heathrow. On site parking and a luggage scale in the lobby were much appreciated."