Find all hotels by Castle in Holualoa, HI

"Staff was great but the areas surrounding the pools and walk ways seemed to have a lot of trash in the garden areas. "

"wonderful breakfast brunch to start the day"

"Lovely property with nice amenities. My wife was stuck in an elevator. No one responded to her pressing the alarms in the elevator, nor did anyone respond to her calls on the elevator phone for at least 10 minutes. She called me on her cell phone and I walked to the front desk to report the issue. Only then was there a response. The maintenance person who responded was not very polite - his comment to my wife was that she should "calm down." We were surprised that no one from management followed up with us. A plate of fruit was delivered to our room - as we were checking out."

"The room smelled strongly of marijuana, and the carpet had visible stains. While the lobby appears modern and well-maintained, the rest of the property felt outdated and poorly kept. We also encountered bed bugs and left with bites all over. As we were checking out, we saw an exterminator heading in to spray the rooms."

"The room was clean and the staff were helpful. We liked the swimming pool. The restaurant staff didn’t seem very organized."

"Room was clean and we had a suite which was very nice. the main restaurant canoe house was great as well as the Mediterranean one. The pool restaurant /shack has chicken fingers which weee too hard. I’d skip the luau. We paid $700 for 3 of us and it was at th parking garage at the back of the property not he beach as I thought initially whe the friend we were traveling with suggested it. Note to self to research myself. The beach was overcrowded due to it being spring break and we couldn’t get chairs if we went in the afternoon because people would leave their things in the chairs. The staff said there was a wait list and at one point we had to wait uber half an hour to get chairs even though some looked unoccupied. Kids club was great and educational activities. Because my daughter is younger than 5 I stayed with her. Overall a good experience but they should try to make sure paying guests aren’t waiting for beach and pool chairs during peak season. "

"It was good"

"Very Pleasant, professional, helpful and accommodating staff!"

"An incredible property with abysmal food and sub par service. Kona Village is magical - the grounds, the hales (rooms), the spa, the yoga, the bikes to ride around the property and the stunning beach. But such a magical 5 star resort should also offer excellent cuisine and hospitality. We were shocked by the inconsistent food, the lack of variety and the room service which was never correct and delivered uncovered. We were so excited to return to our beloved Kona Village after 16 years but were left very disappointed. Unless something dramatic changes with the management we shall not return. "