"Decent stay overall with a prime location. It is a large property, so don’t expect a personal or particularly warm experience. Front desk service could also use improvement—after being locked out of my room, I had a very long wait just to get the door opened, and was informed a replacement key required a fee. While the policy and wait were understandable (though not ideal), the staff member (Jang) was noticeably cold and unwelcoming throughout."
"Rooms are extremely small. The bathroom had mold on the shower and it’s extra extra small. Convenient basic hotel. About 15 min walk to Shinjuku station. Got mixed information depending on who you asked on the shipping of our bags which might’ve caused us to miss the window of shipping. Always double check. Not a fan of the pillows or the AC."
"The staff were very friendly and happy to assist with any request that we might have needed. Everything you need for an easy, stress free, 5 star stay is all here.
Thank you for everything!"
"The staff was incredibly helpful. The location is amazing with walkable sites and easy access to subway and JR rail locations. Had an fantastic time. 10/10."