"This is a super trendy hotel with a beautiful entryway, right off of Piccadilly Circus two escalators take you up into an immaculate reception styled like a chic nightclub with gorgeous gold stairs leading up to the bar. The problem? At the base of the escalators a sign indicates that for a step free entry you can walk through a nondescript door off to the side. Down several hallways and turns you find an elevator that will bypass the stairs. When accessibility is hidden behind doors that feel...

"Booked a room with a balcony but no chairs are provided! You can use the chair that’s in the room but it’s difficult to move to the balcony and not what it’s meant for. The room was very bland and didn’t have anywhere to sit and do your make-up or hair. The distance from the hairdryer to the long length mirror on the wall was very impractical and difficult to use. At least the bed was clean and comfortable so that’s something to be positive about. Breakfast was ok, mix of cooked and continental...