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"Wonderful hotel, unique experience. Loved every minute of the onsen’s, the spa, and Hakone."

"Overall the stay was great (Room was good and meals were good too) except for the payment part. Our family stayed for 3 nights and Hotels.com had charged us already for 1 night before the trip. So we should only pay for 2 nights at the hotel after our stay. But they charged us for 3 nights. The reception officer kept saying that we needed to pay for 3 nights. After trying to reason with him, I spoke to the manager, who confirmed we only needed to pay for 2 nights. There was no apology for the mistake and if I didn’t insist that they check again and again, we would have been billed for 3 nights. "

"The service was impeccable. Welcome drink is a nice touch. Room was huge and well appointed. Loved it."

"Our room was awesome with a private onsen. Breakfast was great with lots of choices. "

"Beautiful setting, classic hotel, care"

"This property was absolutely amazing!"

"Great location "

"I had always dreamed of staying here when I was living in Japan many years ago and now that they completely renovated it in 2020 it is even more incredible after viewing the renovation movie in the hotel museum. 😍 To celebrate our Wedding Anniversary we stayed in the Flower Palace Heritage Room 352 Chrysanthemum. I reserved it just because of the photos I saw - incredible architecture - ancient wood everywhere! The ceiling with all the wood beams and the hand-carved panels, lots of windows looking out on the property. Take my ¥¥¥¥ this once! The whole place was like staying in a museum with relics and carvings all over in the lobby, in the rooms, walking in the hallways where such a wide selection of famous worldwide humans once walked was a humbling treat to be sure. Dinner at Kikka-so was remarkable and the Hotels.com reservation allowed one free drink so I chose the rare Isojiman Junmai Daiginjo 50 Emerald! Breakfast at the main dining room was a spectacle due to the architecture and many ceiling tiles that were all renovated - if you watch the museum movie - such dedication to history by the Japanese masters really made it a feast for the eyes - however I would say breakfast was not so remarkable for the mouth with tiny portions commensurate to a French petit plating. We presumed they catch you with the historic ambiance and don’t need to worry about the Western-style food? We did not go to Kikka-so for breakfast since we wanted to see the newly-renovated dining room."