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"The room we stayed in was an unusual floor plan. Everything was very sparse. Both bathroom doors had to be slammed to get them to remain closed. Had very few amenities for what was called “a five-star hotel”. Had to continually ask for towels, tissue, and toilet paper. Disappointing. However, the concierge staff was helpful in activity planning."

"We loved our stay, the staff was super kind and allowed an early check-in. Very convenient location although nearby streets can be a bit narrow. For the saunas you need to contact reception and ask them to turn on the heat."

"The hotel is located near the center of the older part of Ponta Delgado. The rooms were well designed and very comfortable. Staff were very friendly and provided prompt service. The bar and restaurant had convenient hours and the breakfast included with the stay was excellent. I would not hesitate to stay here again on my next visit."

"The breakfast buffet was very good, large selection of hot and cold foods. Everything was very clean, the bed was comfortable. Enjoyed the pool and liked that the hotel is a short walk to many shops and restaurants. We had a little time before our check out so we walked to Jardim Botânico António Borges, which I would recommend, it was beautiful. My only complaint would be the strong smell in the lobby. I don't know if it was air freshener or cleaning products, it was just way too strong."

"The room was clean and quiet. The breakfast in the morning had a lot of items to choose from. Hotel staff were friendly and helpful. We would stay here again."

"Nice hotel, restaurant is excellent"

"We had a pleasant stay at the hotel. The room was clean, and the staff were very friendly and helpful. The breakfast could be improved, as there is room for more variety and better options. The location is good for exploring Ponta Delgada city and its historical sites, with many attractions easily accessible. However, if you plan to explore other parts of the island, I highly recommend renting a small car,(free street parking after 8pm. The parking meter kick in 8am, so just get your parking...

"Beautiful grounds and access to the thermal pools after hours"

"One of the most beautiful hotels I've ever stayed at. The rooms were unique and spacious, the common areas were warm and comfortable, and the views were absolutely breathtaking. This was the highlight of the Azores for me. I'd come back to the Azores simply to stay at this hotel !"

"Bien situé au centre ville . Bon déjeuner mais si vous voulez du bon café demander aux personnels car celui au buffet goûte l’eau. Ils vous ferons un bon expresso. Belle petite terrasse pour prendre le dejeuner. Magnifique piscine sur le toit."