Find hotels near Festival Place, Basingstoke from SAR 246

"I got given a room key for a room that was already taken. Opened the door and there was someone’s belongings all over the bed. I was on edge once I got given a new room thinking the same thing would happen to me. I was not told to pay for parking after entering my reg plate in on the system last night when arriving, then when I left in the morning I asked again about it and they said ‘no they obviously just forgot to charge you, you should be ok’’ so if I hadn’t have checked this morning with the parking company, I would have got a fine. Awful awful customer service. "

"Very good"

"Very good hotel"

"Manager needs to be changed."

"Nice room, very clean, helpful staff "

"Staff are friendly room has mould in shower. And there is traffic noise through the window of the hotel. "

"Poorly maintained. Carpet needs a cleaning, you can hear all the neighbours "

"This was our first visit of the property under the new name and branding. The redesigned foyer and common areas are appealing and well designed, our family room was clean and comfortable and nicely put together in terms of style. The restaurant area is less successful in terms of design and we would not rate the breakfast above average. However, five stars to the entire breakfast team (open kitchen included) for their warm hospitality. "

"When booking with this hotel make sure that breakfast is included in the fee for the room. Otherwise you will be paying 15 pounds for every meal. Also, the outlets are not the normal to outlets that you would see in modern hotels. Make sure to get a three prom to change your electronics. The Wi-Fi is not that get. "