Find hotels near Ensemble Theatre, Cincinnati from SAR 446

"Good WiFi, clean room, kind staff"

"Pros: friendly staff. Nice room and view. Cons: some upper management person decided to allow a giant block of rooms that they did not have to be booked Friday morning. That evening I was not able to get into my room until 8pm, and only because I had prepaid earlier in the week. I watched dozens of travelers with reservations just get straight up turned away. Combining that with a giant block group showing up at once that even when my room was “ready” I stood in line for an hour to get checked in. Gigantic waste of money. The staff was apologetic and it’s not their fault but I’ll be registering a complaint with corporate."

"Clean and easy stay"

"A great stay in downtown. We enjoyed being a cross from the community park."

"The front desk staff could definitely benefit from additional customer service training. While some interactions were fine, one particular staff member—an older woman working the front desk—was consistently unpleasant and took away from the overall experience. On a positive note, the food options were a highlight. The availability of a buffet was convenient and appreciated, and the manager seemed to make an effort to maintain consistency in that area. Unfortunately, the service at the front desk overshadowed the positives. "

"The staff and the ambiance is great. The price point for what you get for the rooms is sub-par. All rather over priced for what you get. The rooms are fun but small. Beds horrible. Heat comes on at five am no matter the setting you have it set at. "

"The gentleman on duty was great! The lady however, was rude and nasty. Happy hour was nice. The snack choices were good, with some healthy options. Thr breakfast was bad...the eggs tasted like plastic, they had no biscuits and the juice tasted like water. The coffee, however, was decent. No parking ..you could look for on street parking or use their valet. "

"I don’t use "

"This hotel is located near the Connector line and walkable to quite a few tourist spots. The breakfast had reasonable options and the staff was exceptionally friendly and helpful. We enjoyed the downstairs space, which included a pool table and pool. We only wished the water pressure and temp was a little more/hotter and our room hadn't been cleaned/disturbed since we left the hanger on the door asking for no disruption. (we had a short visit)"