2/10 Terrible
Nataly
Traveled with partner
23 Jum. I, 2024
Disliked: Cleanliness, staff & service, amenities
I called to see if I check in early on the day of my check in. I was told no because they were booked the night before. I said fine but wasn’t told that I had a deadline of when I could check in. When I got there at 11:40pm I was told my room was canceled and was given to another guest. No rooms were available. The front desk person only has so much power and so many resources he can pull from. With no response from any of his upper managers and the timing of another guest checking out at almost 2am, he cleaned that room himself and gave us that room. How my room was canceled is still a mystery. I was still fully charged for my room and at no point in my stay did any of the daytime managers apologize for what happened the night before. No comps, no discounts, no anything. All hotels in the area were full booked too. So if it wasn’t for that random guest checking out when they did I’m not sure what the end result would have been.
Nataly
Stayed 2 nights in May 2024