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"It was good"

"Very disappointing experience from the moment we arrived. The self-check-in kiosks were not working for me and several other guests, which created a long line. To make matters worse, there was only one employee handling check-ins, so it took an unreasonably long time just to get our room. Unfortunately, things did not improve after check-in. The room had a noticeable bad odor, and when we checked the bunk beds, there were old chips and debris underneath the mattress that looked like they had...

"I loved the proximity to Cedar Point. Rooms were standard. The view was great. Hotel staff was extremely friendly. My only complaint was that their systems went down and they were unable to issue us a room/room key for about 4 hours and they did not text us when the system was fixed. We had to show up, not once, but twice on our own to figure it out."

"Very clean inside the room & around the property. Staff was very nice and helpful. Toilet was broken and maintenance was sent out very fast. Beds were comfy."

"Great Room. Conveniently located near many attractions."

"Mrs. Alisha—thank you so much. I’m writing this with love from my heart for the support you gave me and the boys. You truly touched us from your heart, and you are an angel from God. Even though I didn’t have everything you needed, you and your team still helped us—especially you—and you did everything in your power. What you did for us is a real blessing, and we will never forget it. I also want to give a huge shout-out to the manageras well, because Mrs. Alisha spoke with her about our...

"Great overall"

"#1)They checked us into a room that was already being used. We went in the room and someone’s stuff was in the room! #2) After we got a non-occupied room, the air conditioning unit was SO noisy. But not in a nice relaxing white noise way. More like it sounded like a tarp flapping in the wind and rattling like crazy. #3) Also, NO HOT WATER!!! Beware! Several nights we let it run for about 20 minutes and it never got hotter than lukewarm. Only one night out of our 5 night stay did we have hot...

"Clean room, amazing staff"

"Very friendly staff"

"Loved the location. Being downtown in the conference center was super convenient with the coffee shops and little store downstairs open late. Pizza place down the street was amazing, nice quiet area. Super clean."

"The television didn't work."

"We spent one lovely night. Check-in and check-out were effortless. We were placed on the 31st floor with a tremendous view. Walking distance to Rocket Arena and several great eateries. Will choose Hilton Downtown again when I return."

"Top room. Comfortable. Great pillows. Spacious room. Very nice staff at front desk."

"I had a great stay at this property. It is an older hotel, but well-maintained."

"As always the hotel was clean and the staff was very helpful, however at $266 dollars per night, i won't be coming back at that price. There are other options even at $50 less would be better."

"Staff is friendly and helpful. Breakfast included was not just your typical continental breakfast with a few pastries, this was a full on eggs, sausage, biscuits and fruit. Coffee was fantastic. The staff incredibly friendly whether at the front desk or cleaning up the breakfast area. We had a parking snafu when the confirmation text would not come through and the staff were more than helpful ensuring are parking was taken care of. Hotel is within walking distance of several places to see and...

"The front desk employees were rude. They advised we had free breakfast but then made us pay. Housekeeping didn’t switch out my towels or make my bed but did it for my family members who came with me. Valet never greeted us and didn’t check in our car on different days"

"Great pool . Clean hotel"

"Dirty and old. Never again."