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"I didn’t fine the staff at the pool bar welcoming or friendly at all."

"It's nice to be surrounded by plants than just city"

"Nice place to stay in Florence, but little far to downtown"

"We had a stop over in Florence and truly enjoyed our stay! From start to finish the staff was extremely helpful and the room was exceptionally bigger than we anticipated. Location was perfect! The hotel was close to all the major sights. Would highly recommend this hotel!"

"Far from city center but worth it. Atmosphere and views were fantastic."

"The hotel is clean, busy, kinda has the vibe of Millenials and Gen Z mix. The rooftop pool is nice to sit at, the water is very cool. A quick dip and most people are out! The bar at night is nice with the skyline. The 1 set of elevators takes hotel staff to explain as they lock out the room floors so it only goes from ground to rooftop at night - not sure as to the exact time this happens. A separate set of elevators can access the rooms. Easy check in & check out, friendly staff. Our AC shut...

"The property is very well located. Near the train station and easily walkable to everything in the city. It’s a beautiful historic building with a lot of charm. The staff was extremely nice and very helpful. My wife and I don’t speak any Italian and had no issue with communication. The staff go above and beyond to be helpful. Unfortunately I’m only giving the property 3 stars because the beds are very uncomfortable and the air conditioning doesn’t work very well. We were in Italy for 2 weeks...

"This hostel is in a great central Florence location, within easy walking distance of many attractions. Front desk staff were welcoming and friendly. My private room was very clean, basic, and comfortable enough for a short stay. The atmosphere was very relaxing overall, although the music was sometimes louder than I would have preferred. The bed was not particularly comfortable, which made sleeping a bit difficult. I also had some concerns about my experience as an African American guest. I...

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"Total was overall nice, but the Ruz could use a little upgrade. Lots of flies in the hallways and in the hotel rooms."

"The location is a bit of a walk from the main sites but the hotel was beautiful and nicely decorated. The staff were very welcoming and helpful when we had issues with the AC and needed help booking taxis. Overall we had a pleasant stay!"

"Good hotel. Amazing breakfast"

"We got the room for handicap so there was no glass shower door in bathroom and it caused problems after showered. AC working great and room was clean and spacious- there were no microwave in common areas. Hairdryer was in front desk if you need to borrow one. Overall was good."

"The staff were all very friendly and helpful. The room was clean, and no outside noise, slept well. The breakfast was nice plenty of choice 😋."

"The hotel is clean, but the majority staff needs to be hospitable. Only a few of the staff are nice. The clean and inviting hotel ruined by the almost hustle staff. They over charge me on the shuttle service too. The place is not recommendable."

"Phenomenal roof top terrace and excellent location with access to the train and all the most sought after sights"

"Staff was extremely friendly. Roy was very accommodating. Great location and atmosphere."

"Great location and great European breakfast. Close to the train station, too!"

"Staff was very friendly and helpful. The breakfast was fantastic. Any little issues that came up were quickly dealt with. A great stay."

"Staff was amazingly helpful! The location is great. Close to everything. The only downfall was no elevator, but the staff carried our heavy bags up and down from our room. Clean and again staff were all amazing!"