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"Staff were very helpful but team weee over run when golfing group arrived and dinner service was slow and confused. It was not clear about the additional charges for the spa, or the large range of prices offered depending on time of day. Again the staff were helpful but I was surprised at the choice of a male cleaner in the female changing rooms at the start of the session …. Again not a reflection of the staff. The spa had seen better days, hot tub was ice cold and sauna wasn’t working. The...

"A lovely hotel and spa. Nice swimming pool, sauna and gym. Good breakfast. Nice friendly staff. Excellent location. My only disappointment was the room was a bit tired and only 2 sockets which were on the opposite wall to the bed. Also the kettle had to sit on the floor because the cable wasn’t long enough to have on the table. Also would have been nice to have some decaf teabags. Small problems really but just observations."

"There was a mixup with the rooms when we checked in and they changed our rooms to something simple which was great. A very higgeldy piggeldy hotel layout but it worked out in the end. Breakfast was fine. But not enough staff on hand."

"Excellent, attentive staff. Rooms were a little disappointing compared to the rest of the resort"

"The staff at the front desk and restaurant/bar were very helpful and friendly."

"Very dated - old smell throughout hotel Expensive for level of room given Old tele DVD player ! Curtains ripped Carpet very worn Very basic Smells of animal droppings everywhere"

"Best spa set up I've ever been to. Head space and physical space yo 'breathe'. After long days out in Buxton and stoke on trent etc. It was beautiful to come back here. Breakfast was nothing special, same as any hotel. Why are all hashbrowns cold, deep fried triangles. Great location for park district or Manchester or other town visit. If you like to take bus/ land transit to do local areas DONT do it here. Local transit is very infrequent and we waited at stop and despite flashing...

"Really friendly and helpful staff at the hotel. The food was not great for dinner or breakfast."

"Me and my wife stayed at this hotel just recently has we attended our daughters wedding..The young lad who met us was very polite and helpful..if we visit here again we would definitely stay at the moor ville hotel ..and we thought the price was very good too.. kind regards Gwynfor Nash"

"Disgusting hotel. Dirty, bathroom stained, bed ripped. Mattress was old and well used. Rates 4 star but not even close to 4 star"

"Check in on the 4th and ask for my sheets to be changed on the 6th because I put them on floor to sleep but was told no at first when I ask housekeeper but was eventually done after I've spoken with the supervisor,they thought I was checking out on the 6th which was wrong, I was staying until the 16th."

"Terrible from get go- my travel partner is in a wheelchair and the elevator was broken the entire time we were there. Had to get her a different room in the holiday inn across the street. I made my way up 3 flights of stairs to the room every single time. No staff around at check in. It’s self serve. Walls are so thin could hear the neighbors and on two of the nights I was there alarms went off. Once was an alert and then another night was a fire alarm at almost 11pm. We had to evacuate. Staff...

"Staff really friendly and helpful. Breakfast was really good - efficient and very accommodating service. Lovely place to stay."