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"I had a great stay at the empress. Staff was wonderful! I enjoyed the amenities and afternoon tea as well My only complaint rooms could use some upgrades. I had to change rooms because of this"

"Spacious room and great location! The hotel is directly across from the ferry and in a very walkable area. I highly recommend!!"

"We liked having plates, cutlery and a toaster. I would suggest putting up a sign on the cupboard that clients are responsible for washing dishes. It was unclear to us especially since there was no dish soap. Parking is very congested but, it is free."

"Terrible experience"

"The location is excellent. The staff were very helpful. There was a free breakfast but it was not really even average. No gym but we did know that booking it. Had to go offsite for a gym. Very noisy. We were by the sauna and hot tub which were often noisy. We heard people walking in the room upstairs and lots of conversation in the hallways. This we know is normal but we both commented on the level and amount of noise."

"Construction directly next to the Hotel was irritating and did reduce our enjoyment."

"It was ok. Location not really good!"

"Great stay"

"The location is unbeatable and the hotel itself is beautiful!! Even the restaurant is great, we had breakfast here."

"Convenient location within walking distance of downtown and secure paid underground parking nearby. Comfortable, clean rooms with nice touches including Occidentale products, welcome San Pellegrino beverages, Lavazza coffee maker and free morning coffee/tea and fresh fruit in lobby. Also love the adjoining Palms bar and restaurant."

"Clean room. Comfortable bed. Good location parking was full ! Close to city centre and restaurants."

"Clean room and great location and nice staff"