Hotel with a Concierge in Riau Islands from SAR 145

"Love it!"

"Good property, especially for families. Very good beach, and courteous staff"

"Loved the property and loved the staff"

"Excellent from top to bottom but breakfast and dinner service was slow and personnel still unsure what to do and how to serve. More training needed. EG- my Soup for starters arrived at the same time my Leg of Lamb. Waiter had no idea which he should give me first. Laughable but please at a 5 Star !!"

"Comfy bed and clean room. The toilet is big too. Only thing that need to improve is the check in process. Should try to limit each check in to 5 mins. Otherwise it will be a long wait for guests to check in. "

"We enjoyed a Villa and it was fantastic and quiet. Staff are so friendly and service minded."

"The property had a lively feel, yet I also felt like I could find a quiet spot to relax whenever I wanted one, whether on the beach, near the pool, or in the other public areas. Beriana at the front desk was amazing! She helped me arrange a car service to the boat terminal for a speedboat to Batam Island for the following day. She recognized and greeted me warmly when I went to check out and meet the driver, and that meant a lot to me. The external car service (driver Khalid) was wonderful. Special thanks to Benny at the pool as well! I live thousands of miles away but really hope to return to Bintan someday. The staff and others I met were a huge part of that!"

"The check and in service staff excelled but the restaurant staff specially the pool bar a d the roof top bar both need to up their game "

"Good service"