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"We have stayed before and liked it, which is why we booked it again. This time was not as good. We did not have any hand towels, washcloths, or bedding for the pull-out couch. I know I could have asked for them, but we got in after midnight and already had to wait in a long line to check in. We were too tired to go back and wait in line again for towels and bedding. When you book a nice hotel, you should be able to expect to find the minimum number of linens in the room without having to go...

"Everything was great!!!!"

"It’s a beautiful resort a lot bigger than expected they have everything you need my daughter loved it and it’s not easy to win her over definitely coming back a weekend is not enough need more time only saw a quarter of the resort it’s that big."

"Great property"

"Very good condition, accessible lovely team"

"Excellent stay. Hotel room was clean and staff were friendly and nice."

"Overall, we had a great stay and really enjoyed the hotel. The only negative experience was the check-in process. We arrived around 1:00 p.m. and understood that the official check-in time is 4:00 p.m., but we checked with the front desk several times to see if our room was ready and unfortunately had to wait until after 4:00 p.m. before we were able to get into our room. Traveling with young children and an older family member who has diabetes made the extended wait especially difficult. As...

"Very disappointed with the rooms and the staff what's a waste of money for me old rooms not properly maintained. Beware of them thank you"

"great"

"Nice pool area , and drinks and food reasonable priced . Property is dated but ok for price point . Area was good for food options ."

"The staff at this place was incredibly helpful and friendly. They were quick to solve any of our needs. It’s a great place for families."

"Overall place I great , the only downside is the parking around your unit."

"definitely do not stay at this hotel. This ruined my vacation from the very beginning. Customer Service Terrible from the start. The manager, an woman, was not friendly at all. , but she definitely doesn’t know how to deal with customers. I arrived a little early for check-in and she told me the room wasn’t ready. She gave me several excuses, and in the end she said they were cleaning it. I want to point out that this was a lie, because I checked the reviews and they have done the same thing to...

"Great concept"

"This is an older hotel with some nice upgrades in the lobby, restaurant and pool area. The 24 hour store and Joffrey's is a great plus. Rooms are in good condition but dated a bit. The sunset section feels old and even a bit nostalgic with the outward facing doors and Florida humidity. The close proximity to Disney Springs and the available theme park shuttles are big pluses here as well. There are plenty of staff to help you get checked in or out and to help you with making plans for Disney,...

"Everything was perfectly good and staff was helpful the only thing to me needs improvement is the restaurant no too much selection to choose from as far as meals"

"Super convenient, clean, comfortable, and not too many little kids. Great price!"

"Very clean all the rooms, the pool looks good and is a great neighborhood. The personal is fabulous"

"Wonderful!"

"The staff was very friendly and helpful. The resort was beautiful."