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"Check in took 20 mins then lost my payment!! Spa no towels rubbish around ! Evening meal menu disappointing! Restaurant very hot Disappointing visit"

"All inclusive great value"

"Amazing experience in Liverpool and Municipal hotel was exceptional! The staffs who service the breakfast were superb, the reception were very friendly and helpful, thank you all, we are looking forward to coming back here soon . xx"

"It was fantastic value. In the right place very quite fantastic breakfast every thing u need . Hot or cold could not be faulted. Bar price fair for a hotel. Staff were brilliant. We’re going back love the experience."

"Staff was absolutely lovely and were helpful with everything. The little kitchenette in the room proved very convenient for us. Would stay here again"

"Hotel was clean, food was good. Staff were excellent. Rooms were ok but the beds were really uncomfortable. Spa and pool were good. Parking is a nightmare. Be careful driving into the parking lane, I damaged my car going through the entrance. Would definitely go back. Kids entertainment is 8 until 10 which I thought was a bit late for kids"

"Slightly dated decor but clean and absolutely perfect central location. Bedroom and terrace bar offering incredible view of Liver Building and surrounding area."

"Clean and spacious room! Great location!"

"Wortrh it for the price. The property could use an overall upgrade though. Breakfast was okay"

"We had a great welcome from the front desk, very knowledgeable about the building and some of it's history. We loved exploring this hotel, the grandeur of the big hall's and ball room's, were amazing, so elegant and have that "WOW", it was great to explore. The only thing letting it down was the room we stayed in. The decor is tired and could do with a revamp, one window opened, but the other would not open . However the room was clean and did have everything we needed, including a fan for...

"The President Was Fine Staff Were Nice And Helpful Room Was Nice Clean A Bit Small Otherwise It Was Fine I Would Recommend It To Expedia Customers"

"Clean and tidy only beds not to comfortable otherwise excellent 👌"

"Great quite room 217 Free bottles of water everyday Great bar area Breakfast if you eat early no problem but if you are eating after 9am Not enough food as everyone seems to come to breakfast at this time"

"Close to cruise terminal- within walking distance if reasonably fit. Wonderful staff, welcoming and helpful. Would stay there again as near all amenities."

"Staff amazing and friendly nothing was too much trouble . Room we were moved to fantastic compared to the first room given to us. Staff went all out to accommodate us. Only one thing we could fault was not enough plug points at all the beds for a family room"

"Excelent!!! close to the Cavern"

"Its a beautiful place and the staff was amazing, friendly and very willing to help, room was clean and the breakfast gave different many breakfast choices to choose from. Great initiative from staff despite the high temperature they ensured there was always ice cubes available for the rooms and offered free ice cream during the day. Very close proximity to the sea, town and other places of interest."

"Staff was very attentive. Breakfast is quite good with a lot of options"

"Clean, modern, budget friendly hotel in a great location in Liverpool. Walking distance to Matthew Street, shopping district, Albert Docks, train stations and minutes walk away from many bars, restaurants and cafes. I would not hesitate to book again when coming back to the city."