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"The history, size and decor of the rooms were outstanding"

"Was clean but very dated dull and drab furnishing, windows need net curtains or similar in the rooms that over look canal,436, as rooms opposite can see directly into your room if you don’t have curtains drawn which makes the room dark and the need for lights is not ideal, bathroom very old sanitary ware, toilet didn’t flush very well and took for ever to refill, cracked floor tiles, poor soap dispenser, really needs an update, overpriced. Hot breakfast was ok , no fresh fruit poor selection...

"Great stay, comfy bed."

"We were very impressed with the overall hotel, the staff and the architecture. The food was really good for lunch and dinner. For lunch, we sat at the bar and was served by Kaitlyn, who was very polite, helpful and professional. All your staff was very polite and helpful, but Kaitlyn was particularly good at it. Next time we’re in Liverpool will be sure to stay at this hotel, without fail!"

"The view ov the liver building is amazing"

"Lovely hotel. Rooms clean with plenty of space. Staff really helpful and friendly. Would definitely return when visiting chester. "

"Very clean rooms great bed. Breakfast was good but had better. But has browns were fantastic. They seem not to keep up even though not a lot of customers. Only Negative is the room needs Air Conditioning. "

"Excellent location for Albert docks. Nice room but no fridge. Breakfast mediocre. I would stay again but wont bother with the breakfast"

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"Room was nice enough but not practical ..... lighting was poor, there were no bedside cabinets, there was no dressing table, there was one easy chair and one stool (it was a double room so why not two chairs) bath/shower not guest friendly, the bath plug/drain did not drain properly which resulted in my having to stand in very hot scalding water for my shower and getting bright red feet as a result, there was no toilet brush either which is a basic hygiene matter. Bar etc was comfortable enough...

"Staff were very helpful, friendly and made every effort to assist. Clean hotel , comfortable, and quiet despite being very convenient to the city center."

"Nice room, staff were pleasant. No concerns."

"Beds are bumby ,pillows lumpy ,large gap in middle off double bed. Hairs on the floor ie blonde im dark haired very Noisy , loose toilet seat. & toilet holder which moved everytime you tried to take toilet roll off, shower started spraying out water at 1.15am in the morning Sticky table,My handbag stuck to it, ripped chair in the room aswell Room 305 Would i stay again NO Plus when you get to the hotel you have to pay a £50 deposit for the room thats after you have paid for the room"

"Excellent deluxe balcony room especially as it was an up grade. Looked over Matthew St but with yhe tripe glazing had no disturbance at all. Bed was very comfortable. Staff were so helpful and chatty, also had the opportunity to leave luggage on last day so could explore with out it , think they also offer his service if you arrive early as we went to do tjis. But we're able to check in early which was a bonus."

"We have eaten at this hotel many times, however, the first time staying over I should have done it sooner. Wonderful hotel and the staff were all extremely attentive."

"While the Hotel is in a super location it is in need of updating. There was no drawers in the room to put clothes in and room157 had water dripping from a light fitting in the bathroom. This has obviously happened for some time as there was staining on that part of the ceiling. I reported this to reception as we checked out. There was no lu brush and we had to ask for another toilet roll as only one half used was provided. The food was average. Not somewhere we would stay again"

"Excellent hotel, right in the centre of Chester. Lovely spacious room. Would stay here again."

"Lovely clean room. Comfortable beds . Complimentary tea and coffee, tv, hairdryer etc. Excellent self service breakfast, plenty of choice to suit all tastes. No noise from the neighbours thankfully. Occasionally heard sirens from the street as it is close to a police station. But all in all a very pleasant stay and would definitely visit again."

"We couldn’t come because my wife was sick if possible can we reschedule"

"Clean room"