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"I had a great stay at the empress. Staff was wonderful! I enjoyed the amenities and afternoon tea as well My only complaint rooms could use some upgrades. I had to change rooms because of this"

"Spacious room and great location! The hotel is directly across from the ferry and in a very walkable area. I highly recommend!!"

"Awesome"

"It’s an older hotel but in all fairness, nothing fancy but the rooms were very clean and quiet even though it’s close to the Pat Bay Hiway. If you’re looking for a location close to the city, reasonable price and a comfortable place to lay your head for a good night sleep, this is the place."

"Pleasantly surprised! I caught a decent deal during peak season. I appreciated that the room was non carpeted and smelled clean. I didn’t know air-conditioning could go so low. First time I’ve turned one off.👌 The room sleep was dark - good curtains. The bathroom door closed!(it’s a thing) Lost the preferred parking spot when We headed out for dinner but there is plenty of parking! Minimal interaction with staff but it was kind and knowledgeable. A quick stay. 😊 Depending on your needs....

"A"

"Location was excellent, attached restaurant was handy. The bed in my room really sagged in the center. Not a great sleep but overall not horrible."

"Great location one block close to the harbor,"

"The hotel exceeded my expectations!"

"Great place to stay. Breakfast was wonderful. So close to many things."

"The location is unbeatable and the hotel itself is beautiful!! Even the restaurant is great, we had breakfast here."

"Convenient location within walking distance of downtown and secure paid underground parking nearby. Comfortable, clean rooms with nice touches including Occidentale products, welcome San Pellegrino beverages, Lavazza coffee maker and free morning coffee/tea and fresh fruit in lobby. Also love the adjoining Palms bar and restaurant."

"Clean room. Comfortable bed. Good location parking was full ! Close to city centre and restaurants."