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"Great experience.great customer service.very helpful.thani you guys"

"I chose this hotel because it was listed as safe for a solo female traveler. It is not. The hotel is in an area without a store nearby to buy bottled water. It sits on a main thoroughfare used for commuting. Support staff was almost nonexistent. The tub plumbing was fine, but the toilet was awful. It requires 30-60 minutes to refill before flushing. They said, " Oh, that is normal for London. The prior hotel was nothing like that. Nor did I ever use a public bathroom like that. The room...

"When checking in, staff was not very friendly and looked annoyed when asked questions. Playground for kids only opens at 3pm and checkout is very early"

"WiFi didn't really reach the room but this was definitely our best stay out of the 3 places we stayed on this trip. Room was great and staff was amazing."

"What a perfect spot. Everything about our stay exceeded our expectations. The room was comfortable and quiet, the location was perfect for exploring Windsor and Eton, and the staff were very friendly and helpful. The included breakfast was one of the best hotel buffets I've had. Lots of choices and the view from the restaurant was amazing. We ate at the restaurant for supper and we loved it. This is definitely the place to stay when visiting."

"Beautiful building and grounds. Staff were excellent, nothing too much trouble"

"Lovely, well-maintained hotel with spacious rooms. It’s a little older, but that adds to the charm and gives you more space. A complimentary shuttle to LHR would make it an even better stay!"

"Big & noisy hotel near Heathrow limited sleep time. Price and breakfast was decent just not for us."

"Belter"

"Staff"

"Lifts weren’t working and the room was tiny with a sloping roof - not good for the money paid! The bathroom was also small with the mirror on the sloping roof! Useless! Grand impressive hotel but probably wouldn’t return Disappointed Receptionist was very helpful"