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"The manager and staff are very friendly, welcoming and so obviously love running a hotel and making guests feel at home. The room is spacious and pristine which must take a ton of effort because parts of the hotel infrastructure are a bit worn down and could do with a renovation. The welcome biscuits were a nice touch although I sadly have a dairy intolerance so could not eat them but the other member of my party sniffled them up. The aircon is a must especially with it being 40C outside. It...

"Excellent location, attentive stuff, delicious breakfast"

"A beautiful 5 star hotel in an incredible location"

"We had a great family room for our family of 4, 2 adults and 2 teenagers. Air conditioned, nice pool in a small garden, We also enjoyed the hotel breakfast , generous serving sizes and great apple juice. Hotel is just across La Cite, walking distance from the castle and restaurants. Highly recommend it."

"It had clean rooms, friendly staff, good breakfast, and AC"

"La vue avec Balcon face à la cité médiévale est très belle."

"You are asking about the staff? There was nobody there when we arrived. I could not find my reservation number because of poor phone connection! It took us 15 minutes to check in and other guests were struggling too! Not a good system and Expedia should let us know that there nobody at the Hotel when you arrive, that we needed our reservation number, not just our names and to be ready for a machine."

"Excellent location for everything."

"Lovely hotel at a fabulous location right outside the city walls. The rooms are beautifully decorated and the breakfast ample. Definitely stay here when in Carcassone"

"Accueil sympathique , les chambres propres , la climatisation réglable , beau buffet petit-déjeuner"

"Staff were very helpful and welcoming, and the hotel facilities exceeded my expectations. Air con in the room was great, I enjoyed having a balcony (room 208), the pool area was lovely and breakfast choice was good. A bonus was the use of a water cooler/hot water machine in the corridor. Very close to the castle area."

"Excelentemente limpio. El personal maravilloso. Muy atentos todos. Personas maravillosas. Buena ubicación."

"The hotel is ideally situated to walk to the castle in 15 minutes in one direction as well as a 15 minute walk in the other direction to the town. The staff were really helpful and friendly, making our stay very pleasing. Our room had a small balcony, which looked over the pont vieux, the river as well as part of the castle. The room itself was very clean and tidy, with a very comfortable bed and a good shower area. One downside was the small toilet area in a separate room/cupboard. The...

"Habitación grande, buen precio calidad. Atención y personal muy amable "

"The host was extraordinarily helpful and friendly! We had an amazing experience and loved the accommodations."

"Excellent, clean, roomy and great location. Very nice place, and secure. Parking spot and n secured lot, and walking distance to Castle."

"Superbe cadre et équipements au top. Le personnel est au petits soins."

"Great hotel with lovely staff. Big rooms, great bathroom and fabulous breakfast. 5 star 🌟"