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Mercure Carcassonne la Cite Hotel

4.0 star property
Hotel with free parking, a quick walk to Château Comtal

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Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing
Property amenity
Breakfast, lunch, dinner served; local cuisine
Meeting facility
Exterior

Popular amenities

  • Bar
  • Gym
The current price is SAR 666
SAR 759 total
includes taxes & fees
18 Aug - 19 Aug

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - a double bed and a trundle bed for 2 people

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Bathrobes
  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Twin Room, Classic Twin Room, 2 Twin Beds

Twin Room, Classic Twin Room, 2 Twin Beds | In-room safe, desk, blackout drapes, soundproofing

Twin Room, Classic Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed

8.8 out of 10
Excellent
(20 reviews)

Highlights

Soundproofed
Air conditioning
TV
Blackout drapes/curtains
Hair dryer
Eco-friendly toiletries
Coffee/tea maker
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people | In-room safe, desk, blackout drapes, soundproofing

Privilege Room - two single beds and a trundle bed for 2 people

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Blackout drapes/curtains
Hair dryer
Shower/tub combination
Bathrobes
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000

What's nearby

  • Le Musée de la Torture de Carcassone - 6 min walk - 0.6 km
  • Château Comtal - 6 min walk - 0.6 km
  • Narbonnaise Gate - 8 min walk - 0.7 km
  • Aude Gate - 11 min walk - 1.0 km
  • Pont-Neuf de Carcassonne - 14 min walk - 1.2 km

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪L'Escargot - ‬7 min walk
  • ‪Le Trouvère - ‬6 min walk
  • ‪Les Terrasses de la Cité - ‬6 min walk
  • ‪Maison du Cassoulet - ‬6 min walk
  • ‪Le Marcou - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

Upscale hotel near Château Comtal
Located close to Le Musée de la Torture de Carcassone and Narbonnaise Gate, Mercure Carcassonne la Cite Hotel provides a poolside bar, a terrace, and a garden. The on-site local cuisine restaurant, La Table de l'Olivier, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.
You'll also find perks like:
  • A seasonal outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), an electric car charging station, and multilingual staff
  • Meeting rooms, a 24-hour front desk, and a front-desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 80 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries and hair dryers
  • TVs with satellite channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Table de l'Olivier

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Property Registration Number FR27384824322

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Pool access available from 9:00 AM to 8:30 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Frequently asked questions

Does Mercure Carcassonne la Cite Hotel have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–8:30 PM.

Is Mercure Carcassonne la Cite Hotel pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Mercure Carcassonne la Cite Hotel?

Self parking is free at this property.

What time is check-in at Mercure Carcassonne la Cite Hotel?

Check-in start time: 4:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Mercure Carcassonne la Cite Hotel?

Check-out is at noon. Late check-out is available for EUR 40.

Where is Mercure Carcassonne la Cite Hotel located?

Located in the heart of Carcassonne, this hotel is within a 5-minute walk of Château Comtal and Narbonnaise Gate. Le Musée de la Torture de Carcassone and Aude Gate are also within 10 minutes. Carcassonne Station is 27 minutes by foot.

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Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 167 out of 235 reviews
Rating 8 - Good. 52 out of 235 reviews
Rating 6 - Okay. 12 out of 235 reviews
Rating 4 - Poor. 4 out of 235 reviews
Rating 2 - Terrible. 0 out of 235 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Freydoun

Liked: Cleanliness, amenities, property conditions & facilities
Great location,clean property, easy parking, helpful staff
Stayed 1 night in Jul 2025

10/10 Excellent

Marcus

Liked: Cleanliness, amenities, property conditions & facilities
A great stay, very comfortable and a great location
Stayed 1 night in May 2025

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. And only 5 mins walk away from the old city.
Stayed 1 night in Jun 2025

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Great location for visiting Carcassone, food options were limited
Stayed 3 nights in Jun 2025

10/10 Excellent

Siegfried

Liked: Cleanliness, amenities, property conditions & facilities
Everthing ok, the rooms, breakfast, Pool top.
Stayed 1 night in Jun 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel, 10 min walk to Carcassonne Le Cite, warm friendly staff, excellent facilities, nice restaurant, outdoor pool with pool bar, food and drink priced at around the same as Le Cite, i would definitely stay here again.
Stayed 3 nights in Jun 2025

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is perfect for access to the fortified village and castle and within walking distance of the town . Reception staff were helpful and friendly . Car parking is tight, the hotel takes no responsibility if your car is parked in , as ours almost was !
Stayed 2 nights in Jul 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Mar 2025

6/10 Okay

Amal

Disliked: Cleanliness, amenities
Excellent location. Friendly staff. Restaurant needs training in hospitality. Room had bugs and tile grout in bathroom was not clean.
Stayed 3 nights in Jun 2025

8/10 Good

Neill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Everything good. Very hot weather and AC struggled. Otherwise 10
Stayed 3 nights in Jun 2025

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect location for La Cité

Comfortable hotel in excellent location. Staff very attentive and friendly. Dinner in the restaurant was lovely. Excellent choices for buffet breakfast.
Stayed 3 nights in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just book it! This is a lovely property, right at the foot of la Cite. It has a charming garden, patio and pool; and an excellent breakfast buffet. A little gem. The view out the window was stunning at every hour. The light here, whether at sunrise, mid-day or sunset, is stunning. In the morning and evening the temperature here is cool and feels delightful. Truly a beautiful spot.
Stayed 1 night in Jun 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Our family with small children had a great stay. Clean, comfortable, spacious rooms and an excellent breakfast.
Stayed 1 night in Jan 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wonderful location. Walking distance to Carcassonne with parking. There is a second lot if the main one by the hotel is full. WiFi is not good unless to are a Mercure Loyalty or are paying. On vacation but had some unexpected work. Had to sit in the hotel lobby to get a decent signal. Have stayed in on other Mercure properties without WiFi issues so not sure if specific to this hotel or a program they are rolling out
Stayed 2 nights in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful. Greeted as entered. Desk personnel were patient and efficient.
Stayed 2 nights in Apr 2025

8/10 Good

julian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 5 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel and great location in a beautiful place.
Stayed 1 night in Jul 2024

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful room

Such a beautiful hotel room, we really enjoyed our 1 night stay with our dog
Stayed 1 night in Dec 2024

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring the old town - walking distance. Staff are friendly and warm.
Stayed 1 night in Oct 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the Mercure, very helpful staff and the city of Carcassone was well worth the visit.
Stayed 1 night in Sep 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front desk staff.
Stayed 1 night in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for visiting the old city.
Stayed 2 nights in Aug 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quant hotel within an easy walk to walled medieval city that offers many dining options as does the area outside of the walled city. Hotel staff is friendly and helpful. It's clean and well maintained with a nice indoor and outside eating area. Rooms were on the smaller side which is typical for older properties in Europe. Definitely would stay here again.
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, polite service, nice restaurant
Stayed 1 night in Jul 2024

8/10 Good

patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Shower water was barely warm though, everything else was fine
Stayed 1 night in Jan 2025