"The switchover to computerized elevators was a disaster. 15 min waiting for elevators, resorted to taking stairs 8 floors. Checked out a day early and swallowed the room cost. Excellent midtown hotel, been going there forever, but this one time was a fiasco. Just make sure that the elevators are fixed before you go."

"Clean room. Valet parking a lil pricey"

"Loved the stay, small quarters but to be expected for NYC. Clean quiet rooms, staff were super friendly and helpful. Would stay again on a return visit."

"The room was not available at 3:30pm. I had to option, either to wait for indefinite time or pay extra cost of $10 to upgrade my room. After almost two hours of waiting, I had to pay for extra $10 for receiving the room. The parking price on the website was $33.18 per day but the hotel charged me $50 for one night of May 23rd, 2026. It was very noisy on hallway from other guests from 11pm until 1am. I could not sleep. Room was clean, staff were nice."

"I had a great stay and a wonderful trip."

"Great staff"

"Bathroom needs maintenance big time. Room 335. Booked and upper room corner and they gave me a room on the first floor"

"I hate having to pay for parking at a hotel. Also breakfast buffet not included. Hotel was okay, a little outdated. Staff was very kind, especially the woman working the pool area. We were there for a soccer tournament and the girls were dying to go for a swim after a long day of soccer. About 10 girls rolled in 50 minutes before closing. The poor lady didn't say a word, but you could tell she was getting ready to close up for the night. she was so KIND!!"