"We booked two night Friday to Saturday. We couldn’t arrive Friday so we called and talked to the front desk and then got transferred to a manager. Assured us we can just arrive on Saturday. When we arrived Saturday for a wedding about 4:00 the front desk person told us they had no rooms available. This front desk person was the same person we spoke to on Friday. He did not know what happened. Than 1 manager came up to us and stated that someone had dropped the ball and they did not check us in...
"We booked two night Friday to Saturday. We couldn’t arrive Friday so we called and talked to the front desk and then got transferred to a manager. Assured us we can just arrive on Saturday. When we arrived Saturday for a wedding about 4:00 the front desk person told us they had no rooms available. This front desk person was the same person we spoke to on Friday. He did not know what happened. Than 1 manager came up to us and stated that someone had dropped the ball and they did not check us in...
Adriana