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"A lovely place in a lovely setting. Checking in was very quick with staff being attentive, pleasant and professional. The only niggle was…The weather was very warm and when we first arrived in the room all windows were closed. It heat in the room was unbearable. There was a floor standing fan which we put on straight away. There was also no fridge in the room. I appreciate that other upgrade rooms had a fridge, but I thought nowadays all hotels had at least a fridge for water and other drinks. A small thing that could be sorted as there was more than enough space in the room to put one. It doesn’t take away the experience we had in staying at this hotel and would return."

"Got a great quick check from friendly staff on reception.Was in a room on 4th floor it was very clean with tea and coffee the bathroom was also very clean.Very comfy bed great shower.Had food in the restaurant food was very good with great service.Had breakfast both days breakfast buffet was great .All in all a great stay will use again.We were visiting the Air Show for weekend."

"Wonderful stay. Indigo is an amazing and quirky hotel and centrally located. Staff are very friendly and heloful. Unfortunately our room wasn't serviced after our first night or I would give 5 * for service. We were out from 8 am to 5.45 so there was plenty of opportunity. We asked for fresh towels and tea bags in lieu. I don't blame the hotel, just the person who didn't fulfil their duties. Unexpected. "

"We just adored our stay here. We had a lovely new room. Our room was lovely, and the breakfast tasty. Staff were so helpful. I’m smitten with Bath and will return to the Francis. You can not beat this location."

"Stay here for the location and the spa. The whole staff is very helpful."

"Everything we needed!"

"Very nice hotel with convenient location. Staff were very friendly. "

"We enjoyed our stay, although we spent most of our time in the town centre. The hotel is very conveniently siuated, comfortable and has a nice luxury feel. There are some comments that it could use a refurb but we did not feel that was the case for our room, only in the lobby toilets did I notice some wear and tear. I would return to this hotel, should I be staying in Bath again but will make more use of the facilities next time. The staff are pleasant and helpful but the only negative was one of our drinks orders taken in the garden was forgotten and took 30 mins to arrive but this is not a reason to overshadow our stay and the waiter was very apologetic. "

"Really enjoyed our stay here. The staff were very friendly and professional. When we had a small issue with our room it was dealt with immediately and resolved satisfactorily. Breakfast and dinner was lovely aswell "