"Elevator was not working. Shower water was not hot enough."

"The hotel pictures were good, but on arrival, it was clear they were not recent photos. All good until I discovered that cleanliness was not a priority. It was clean at first sight, but no on inspection. The bathroom was dirty from the last person, and enough for one to pass out. I did not see at first as it was a business trip, until I had time to spend in the room. I was not happy. My room might have been an exception, to be fair."

"Booked my stay here due to proximity to Wembley Stadium. The room was clean and felt like it had air conditioning, but the television didn’t work and only one outlet in the whole room worked."

"There was no aircon in the room, which normally wouldn't be an issue, but it was 34 degrees in London this week"