"We stayed in the Junior Suite and, unfortunately, our experience fell well below expectations for the price we paid. The air conditioning was ineffective and the room never cooled below 23°C, making it uncomfortable to sleep. The hot tap in the kitchen didn't work, the kettle was faulty, and the shower took an unreasonably long time to produce hot water. The most concerning issue was that two housekeeping staff entered our room at around 8:30am without warning while I was in bed with no...

"I Reserved a room with double bed, but when I checked in they told that it was not available. I told them that I reserved this kind of room and I paid more to have a room with double beds. When I higher my voice and I told them that I will not stay in a room with a queen bed I don’t know how the correct room appears. They need to be more honest with customers and need to know what does it mean customer service. Never again"

"We needed help to get the air-conditioner to work. Also needed help more than once to get the coffee machine to work. It was exasperating. The machine was not the Nespresso brand. We spent 4 days at Rove, and the staff were generally helpful except one. The room was also narrow especially between the bed and tv."

"I stayed here a few months ago and I had hoped it had improved, however if anything it was worse. The bathrooms are something out the 1970s, the bath was marked with limescale and in the first room I was given the bath plug was almost impossible to get out and the bath was chipped. In that room the window was stuck open about 20cm and despite the efforts of a maintenance man it would not close. I asked for another room and despite being told that the hotel was full one was magically found. The...

"Absolutely gem, the superior room is super spacious with an incredibly comfy big bed, beautiful bedding with sumptuous linens, high-quality pillows and duvet. I’m always dubious when rooms are called soundproof but this really was. We were in the first floor and it was silent - a miracle in central London! The bar is wonderfully cosy and intimate, the dirty martinis a little too delicious! We didn’t make it to Lima this time but I’ve been before and it’s amazing. Overall, what a find in an...

"Nice check in. Room at top of old building which was ok but could not open windows on 2nd hottest day of the year."

"If you are sharing a room for 2 people I would not recommend this place unless you each get your own room. It was very small and hard to move around. We had no toilet paper so I went downstairs to ask for one. The receptionist said ok someone will bring it. Nope! I had to go back down from the 3rd floor and asked if she can just hand it to me. It’s a great location but not recommended if sharing with someone."