The room was described as “lower level”, but they should state these rooms are UNDERGROUND and definitely NOT SOUNDPROOF. I wouldn’t have knowingly booked an underground room. I also requested a window my son could look out from, but the window was right on the staff/basement exit and garbage collection area. I requested a different room once I arrived, but was told they were fully booked. The staff seemed friendly and I was traveling with my 3 year old son, so I decided to stay because I felt it would be too much trouble to find a decent hotel in the area at a reasonable price at such late notice. However, later that evening, I realized the room was not soundproof as advertised. The sound of the underground train is very loud and you can even feel the vibrations in these rooms, it sounds like an earthquake. My son had a very difficult time sleeping, it was scary for him. In addition, the distance to the Natural History Museum, which was the main attraction for him, was farther than what is listed on the hotel’s description.
