"Rooms were clean and well appointed. Bathroom was big designed for mobility issues - apparently all of our floor was so designed. Great! Bed was comfy as was the sofa bed. Breakfast buffet was pricey but on par with other London prices for a large breakfast. Coffee was good and plentiful. Had dinner at the bar one night and it was fine - not great but fine. Bar food is pretty typical. We checked out at 3 AM and the lobby was staffed. Amazing. So we felt safe standing outside waiting for the...

"Staff didn't seem very well trained, seemed like bar staff doing reception work against their will. Arrived at check in at 3pm as advised, checked in and showed ID, told room wasn't ready. Given a standard free drink, told to sit in the bar and we'd be told when ready. 40 mins later went and asked if ready and told we hadn't checked in. Had to show ID again, check in and told now ready. Room was clean and a family room for 3 friends but was a full accessibility room. Bathroom had a high toilet...

"Amazing location Friendly staff"

"Kenton was amazing with his directions and amazing help. Aswell as Jessica rogo who helped me out with my air conditioning problem. Both staff were exceptional and I’d definitely come back."

"Large comfortable room, helpful staff, very pleasant experience"