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"This is a really excellent hotel. Great facilities, great service, great location, lovely breakfast and value for money. Would not hesitate to stay again, indeed would be first choice on any return to Hanoi."

"This hotel was fantastic. Right in the heart of the old quarter and only a stroll away from everything, we loved it. We were able to get connecting rooms, with a little corridor that we could lock off , so we were all together. Hanoi is a very busy place it can be quiet overwhelming, especially with young children, so to have the comfort and peace of this hotel was needed at the end of a very busy day. The manager Jimmi was very helpful - he even sent on a bag we had left behind - the other staff members were so friendly. They did not push us to book tours with them and were very helpful in suggestions for restaurants etc. The breakfast staff were lovely and the food was great - the kids loved the banana/ chocolate pancakes. Thank you to the staff once again , we really enjoyed the stay at this great little hotel. "

"Staff were all so Friendly and welcoming. Rooms clean and cosy and location of the hotel very convenient; near many attractions such as Hoan Kiem lake and the weekend night market. Many selections at breakfast and thoughtful inclusions in the room; staff, notably Hannah made sure we were well taken care of & our airport transfers arranged well. "

"Fantastic stay. Right in the heart of the old quarter. You could walk all around. Great breakfast also and a really comfortable room. The staff is absolutely amazing. Highly recommended."

"Beautiful property. Friendly and patient staff members. Great experience."

"The place was pretty and so clean. Plus the staff were top notch. "

"Loved it"

"Staff are nice and friendly"

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "