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"We arrived with a small kitten in tow. They were able to accommodate for a fee with a packed hotel and switched us to a 1 bedroom suite. The room was spacious and clean. We throughly enjoyed our brief stay."

"Breakfast food was a little lacking, would have been nice to see more fruit and a little more variety"

"The indoor/outdoor pool was very relaxing!"

"There was no problem with the facility - it was very good and we had a very pleasant stay. The problem was with Expedia. We had trouble checking in and when we called Expedia, the lady was not able to help us. I asked several times to speak with a supervisor but was told someone would call me back. If a supervisor did call back, no message was left. I also emailed a complaint to Expedia which was acknowledged with a statement that it would take up to 48 hours to receive a response, NOT helpful...

"😊"

"This was the worst Red Roof in I have ever stayed in. The outdoor walkways and stairs need a good pressure washing. And the motel room was dirty with a big pile of dirt behind the bathroom door. It seems that they only cleaned with bathroom with a door opened allowing a lot of dirt to accumulate that any guest could see when they closed the door."

"Room was very clean, shower was great, food and drink benefits were unexpected and very welcome. Front desk staff was very personable."

"It was close to stores. Room was big. The AC worked great. It was very quiet."

"Easy check in and out. Room was very well maintained and staff was very nice and friendly. Will definitely stay here again when in the area!"

"Airport shuttle"

"Very clean room and a nice atmosphere! This will probably be my go to whenever I’m in Grand Rapids!"

"They oversold rooms - so my two night reservation that was booked months ago was canceled and I ended up having to spend twice as much for my stay. Really disappointing and makes me want to stop using this service."

"I stayed here once before and it was wonderful. This time not so. When we checked in we needed a luggage cart (I'm 86, husband 80) and there wasn't one around. The receptionist wasn't very interested in helping to find one so we made two trips up to the 3rd floor. There was hardly anybody in the hotel when we arrived so why would you put us up on the 3rd floor while having the roof fixed? We knew 28th street is very busy so we were happy that we could just eat breakfast at the Bistro. Well,...

"In the first room I had, rm 214, the phone and TV didn't work, and the bedding was unclean—specifically, the pillowcases had hair, food and dirt marks on them. Also the second room, rm 218 I had smelled of mildew and the sheets had a foul odor to them, i politely asked the front desk for a change of bedding that i had to try and configure myself. These issues presented themselves between check-in around 7 pm and persisted until 3 oclock in the morning. I barely slept and wasn't able to have...

"Enjoyed our short stay"