"."

"I am a regular customer of the TownePlace Suites by Marriott Grand Rapids Airport and have stayed at this property multiple times this year, totaling approximately 40 days. While the accommodations themselves have been satisfactory, I have experienced repeated billing issues that have been extremely difficult to resolve. I have emailed the on‑site manager several times and have not received a single response. When I was physically at the hotel, I was able to get one incorrect charge corrected,...

"Nice"

"Property is newer and well maintained. The rooms are spacious. There is a shuttle available to the airport and runs as early as 4 am. The staff was very helpful."

"The room is clean and staff are very pleasant. Unfortunately, the pillows this stay were terrible and I had to ask for 2 more which were exactly the same as the pillows in the room."

"If it was on the water, with a balcony, is the only improvement I would suggest. Our room was clean and comfortable. The added living area was so nice. Staff was great! I would definitely recommend."

"Clean room"

"There was an issue with my check in. Apparently my first and last name were reversed by either Expedia or the hotel and the clerk was confused and took a few minutes to proceed with the check on."

"Very nice Hampton Inn."

"We have stayed here before and thought we would again. We had to change our stay date and asked to change the date way ahead of time but they wouldn't let us change it! Another hotel had no problem doing that for us. We will never stay here again!"

"Convenient location. Friendly staff. Clean up to date property. Thank you-"

"They were awesome, they were accommodating and she literally went to check herself to see if the rooms were ready and met the guests expectations. That is going above and beyond the line of duty!"

"Poor plumbing and ued condom on the stairs."

"Good"

"Was not impressed at all with this property."

"Recommended 1000000000 %"

"All of the staff were very nice."

"Breakfast is not served. Only coffee. This is inaccurate in the listing. I had a smoke free room but was subject to smoke odors for a considerable portion of the night, which was very disturbing."