"Great location, staff and vibe. Small rooms but good value."

"On the edge of Stratford. Friendly welcome.Smart decor and mini- room was well equipped and ideal for an overnight. Sadly, there was no hot water. Advised reception on way out at 5pm. Offered alternative room but not accepted as we had late return. Maintenance staff had left. Problem remained upto leaving at 9am. Apology repeated but I had to initiate possibility of part refund - we paid £254 (concert night). Further apologies by message but offered only £38 (£19 ea)for loss of essential...