In Steward, a hotel must provide a specific level of top-notch amenities to be rated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their exceptional service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer special touches such as a welcome gift.