البحث عن فنادق بتصنيف 4 Star في Western Heights ن SAR 199

"New renovation the hotel in 2025. Much better than before. However the pillow was too high need more option for pillows."

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"Nice staff and good amenities"

"Starting with the good, the staff was friendly and helpful. The room was clean enough (clean bed at least). However, the hot water from the shower smelled terrible, which made us doubt the water was drinkable. The spas and pool were full of dirt. The saunas smelled like mold. The whole neighborhood around the hotel is not well maintened and the hotel followed the trend. It's sad because I'm sure the hotel was once really great, but it wasn't maintened at all. It's functional, but if your even a...

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"Room was decent."

"The staff was great, the room and bathroom were both spotless! The location was an easy and scenic 15-20 minute walk to downtown so it was perfect for 2 seniors."

"It’s like a semi-upscale roadside motel. Very strange."

"Sehr schönes Hotel in guter Lage, freundliches und hilfsbereites Personal"

"Extremely disappointing customer service. I would never stay here again. After driving for several hours, I arrived exhausted. The male receptionist was cold, unfriendly and unwelcoming. He handled my ID rudely, almost forgot to return it, and didn't even say thank you. His attitude made me extremely uncomfortable. I also questioned whether his behavior was discriminatory. When delivering coffee sachets, he was all smiles, apparently before recognizing me. However, when he saw me again at...

"Location"

"It was a nice place to stay friendly helpful staff and the hotel has a dog named simba who pretty much lived with us while we were there and made the stay even better"

"Our room when we checked in had no AC working. We were transferred to another room and it was still the same outcome. Turns out the whole hotel’s AC unit was inoperable. That itself is unacceptable with the fact that Rotorua in November is pretty humid. The staff were very mediocre with our concerns. The only time we had a good interaction with the staff was during our checkout. The lady who talked to us there was much nicer than the lady who checked us in. The lady apologised for their poor...

"Really clean and comfortable. Modern and everything thought of."

"Deluxe room for 2adult and 2kids only gave us two towels 🤦with no microwave no plates or any utensils, is a big no no for me next time, they did gave us some when my kids went and ask ,but I was expecting to have it in our room 🤦"