"booked the hotel for the spar, was told its booked up so never got to use it, they hide behind its in our TC's, WHO READS THEM!
hotel was very nice, NCP close to it is terrible you need a bike to get in,
pity they did not even offer anything to want us to come back..."
"The staff are very welcoming and helpful. The room was clean and very comfortable. Breakfast was varied with good quality products. The stay was relaxed and comfortable."
"The hotel has been refurbished since the last time I stayed. The rooms are clean, tidy and well equipped. The staff are very helpful and friendly, particularly the young man who checked us in.
The only downside for me was paying for parking. As a resident I think parking should have been free. That said I had an excellent stay and would not hesitate to stay again nor recommend to friends."
"My wife and I stayed at the Copthorne, it is situated within a retail park easy to get to from the M4. Stayed two nights, the room was basic reminding me of the 90's, it was clean, there was tea/coffee facilities, ironing board, TV that was temperamental, fridge and a comfortable bed. Although shown as a FOUR star, it really is THREE. There was no safe, no air con, no tissues and no pen or notepad. Ryan checked us in and he was full of information, a credit to the hotel. One of the pillows was...
"Reception staff were lovely and welcoming. Room was clean and comfortable. Breakfast was gorgeous.
However the spa area was dreadful, gym was small changing rooms were awful, run down and grubby. No private changing facilities. Tiles were mouldy the toilets smelt very bad. In the pool area the whole area was grubby bits of tiles missing and covered with masking tape. The tiles around the hot tub were mouldy, window sills were rotting and flaking away. Not what I expected from a luxury chain...