"Lovely hotel, staff are very friendly and helpful. The room was exceptionally clean. Hairdryer and ironing board were available. coffee station with biscuits coffee and different teas. The hotel is very well placed."
"I love this hotel but on this occasion I have been left very disappointed with the facilities as a resident at !0 30 pm I would expect to be able to enjoy a drink in the bar before going to bed but at 10 25 when I got to the bar it was closed not only my self but five fellow residents were also gutted that bar was closed thankfully the Comet a few doors away was still open for our patronage. Once in my room I found that the TV had no signal how basic a failure is this I regret not using the...
"We got such a friendly and helpful welcome when we arrived, and the room with bridge view was fabulous. Highly recommended- so much so we booked in for a second night. Will definitely return when we are around the Newcastle area again."
"Nice room. Good breakfast. Food in bar in evening also good and reasonably priced. Very big queue to check in due to coach parties arriving. No strategy for dealing with customers not on the coach and we had to queue for 15 minutes with no apology. Have to pay for pool and towels."
"Always stay here before going to a hospital appointment, reception staff are always helpful and smiling, rooms are comfortable and clean, we will certainly return soon"
"En general no es una bonita experiencia, es una desagradable experiencia alojarse en este hotel. El registro lo hice en el lobby, demasiado complicado. No es fácil, pues por falta de estacionamiento, alguien tiene que ir a chequearse y otro quedarse en el carro, pues unos se encuentra mal estacionado. Si tienen lista tu habitación al llegar. Mi registro fue fatal, estresante demasiada falta de empatía del personal, deficiente atención y falta de amabilidad de sus funcionarios.
Parecen...
"Room was clean and the shower was good. Bed was comfortable.
Staff however let the place down terribly. I stood in a queue waiting at reception to check in for over 15 minutes, only for a man to push in front of me and get beckoned forward by the staff. When I objected I was ignored.
I walked away to calm down and have a look around the lobby only to get “can I help you pal?” From a staff member, who then told me to “get back to the desk then” when I explained.
I walked out the following...
"For the price it was good. The food was a little limited and while there is room service it only runs to 9:30 so not the best. Staff were lovely, although the barstaff were yoing and inexperienced clearly not knowing what goes onto what cocktails etc... I would consider staying again, but probably only if there was an offer on"
"We stayed in a pet room. It was very clean. The breakfast was lovely too. Great stay for a great price.
The TV remote didn't work, the iron didn't work and the kettle took a while to boil - on reflection, i'd still give it 4/5 re the cost."
"The location is excellent with easy access to riverside restaurants and transport hubs.
Staff were very friendly and helpful.
Our room was really good with a lovely view of Keel Square.
Breakfast was OK but overcrowded on three occasions."
"The room was clean and tidy, however when we stayed last year we had bottles of water in our room but this was not the case this time, I brought my own last year but didn't this year as I thought that bottles of water would be in our room. I also requested an extra pillow as the 2 pillows I had were flat, reception made a note of this but the pillow never arrived.
Staff were all very welcoming, helpful and pleasant.
Breakfast was lovely with a variety of breakfast choices available. the...
أقل سع ر عُثر عليه في الليلة الواحدة خلال آخر 24 ساعة بناءً على سعر إقامة ليلة واحدة لشخصين بالغين. الأسعار ومدى التوفر عرضة للتغيير. قد تسري شروط إضافية.
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