Find 4 Star Hotels in Santa Maria do Herval from SAR44

"Property was very clean and well maintained. Staff was very friendly and worked to resolve all concerns. Had a little confusion about dropping car off at first return after check in (mainly language barrier) No one we contacted was fluent in English, causing some minor communication difficulties."

"Wonderful termal spa The city is beautiful full of shops and great restaurants "

"Everything was fine."

"I wish I had known of this hotel years ago. "

"Very basic rooms and unwelcoming reception staff: Swan tower Novo Hamburgo is said to be a 4 star hotel from the outside and in the lobby but it lacks the very basic room amenities such as a bathrobe, a pair of disposable slippers, an iron and a simple coffee jug- no 4am coffee lol unless you called over the phone (paid extra) and that would probably be a bother understandably. Bar looked amazing but it was a real struggle to get anyone to help. Always empty and unattended. Rooms were VERY basic...

"Excellent location. The hotel is newer, elegant and very comfortable. The breakfast is good, with a great variety but they can improve it a little with bacon, toppings for the granola bar, cucas. The pool was a little dirty the day we went to see it. The bed is comfortable, great pillows and sheets. The shower has good pressure. Overall it was really good. I would stay there again. "

"A premium location and property in the heart of a beautiful city. Although there were renovations happening, and this included some construction noise and mess, it was easy to overlook the inconvenience. "

"If I could give 10 stars I would. From the moment you arrive and are greeted at your car, you are treated with the utmost respect, kindness, and grace. The entire staff remembered our names, remember our preferences, took a genuine interest in ensuring that our experience was exceptional - which it was. This was our honeymoon and we can't say enough about how absolutely incredible this stay was. The hotel is tastefully designed with every single detail well thought out. I can't say enough about...

"Excellent hotel and excellent service. Very comfortable and exceeded our expectations. The breakfast was incredible, and they bring you little treats and tea every night to your room. Staff was very accommodating. One of the best hotels I’ve ever stayed at! We didn’t want to leave."

"Everything was awesome! Will be back "

"Amazing customer service with attention to details. The amenities are excellent!"

"Still under construction Room was a bit small but very clean and nice Staff were very halpfull and commoditive "

"I was 100% satisfied with my stay at this hotel and the service was above and beyond to give me a good experience! The room was spacious, the shower was nice, and I am so glad there was a heater in the room! Bed was comfortable, wifi worked well, and the location is great. The service however was the best and there was water in the lobby which came in handy. 10/10!"

"Great boutique hotel, very cozy and close to restaurants and stores. Employees are nice and helpful. It is not a luxury hotel but very clean. It makes you feel like you are out in the mountains of Northern Europe. Definitely recommend."

"Exceptional! Service, staff, location, facilities, food... we loved everything and definitely recommend!"

"1st room had some little issues but we were transferred quickly to a good room. 😊"

"Nossa estadia foi incrível. Recomendo. Os funcionários nota 1000. Tem lugar pra fazer mamadeira 24 horas, lugar pra crianças brincarem. O café da manhã um show a parte. Muito bom mesmo "

"AMAZING stay!!! Service is really great!! Breakfast is excellent!! Location is perfect!"

"We are happy we booked this cute small apartment for our stay in Gramado! Beautiful building, close to grocery shopping, safe area, safe facility, and the garage is definitely a plus! The apto is small, but all we needed for a comfortable and enjoyable stay... the shower is amazing!! "

"A pousada é espetacular! Funcionários atenciosos e prestativos. Quarto confortável e limpo. Café da manhã maravilhoso, parecia café colonial. "