"When we arrived to check in, the valet was nowhere in site. I had to double park, unload and hunt down the valet who was inside the hotel serving double duty as the bellman. He was very friendly, but it was frustrating that the valet was not outside. After a long drive into the city, we needed to use the restroom and were sent upstairs where of the 5 stalls, none had toilet paper, and there was just a single roll on the sink counter.
We checked in and went to our room, which could not get...
"When we arrived to check in, the valet was nowhere in site. I had to double park, unload and hunt down the valet who was inside the hotel serving double duty as the bellman. He was very friendly, but it was frustrating that the valet was not outside. After a long drive into the city, we needed to use the restroom and were sent upstairs where of the 5 stalls, none had toilet paper, and there was just a single roll on the sink counter.
We checked in and went to our room, which could not get...
"I loved the location in the UWS.
The room was clean and adequate for one person.
I was not informed about the "facility fee", which was more than $200 for the week in addition to the room fee. It was a surprise at check out. I was charged for things I didn't use: a walking tour which I didn't know about, and bottles of water in the room which I didn't use. Those should be optional and guests should be informed beforehand.
The front desk staff was excellent. The housekeepers were pleasant. The...
"I loved the location in the UWS.
The room was clean and adequate for one person.
I was not informed about the "facility fee", which was more than $200 for the week in addition to the room fee. It was a surprise at check out. I was charged for things I didn't use: a walking tour which I didn't know about, and bottles of water in the room which I didn't use. Those should be optional and guests should be informed beforehand.
The front desk staff was excellent. The housekeepers were pleasant. The...
"The property is a bit odd. There were rooms on our floor that made it feel like a halfway house. Unlocked and they looked like people were living like hoarders in the hotel. Breakfast was bad coffee and a croissant or bagel. If you need kosher breakfast, on saturdays it isn’t kosher, but no one tells you that until it’s too late. Our phone in our room didn’t work. That bathroom lights went on and off on there own all night. I had asked for the body wash in the shower to be refilled as it was...
"The property is a bit odd. There were rooms on our floor that made it feel like a halfway house. Unlocked and they looked like people were living like hoarders in the hotel. Breakfast was bad coffee and a croissant or bagel. If you need kosher breakfast, on saturdays it isn’t kosher, but no one tells you that until it’s too late. Our phone in our room didn’t work. That bathroom lights went on and off on there own all night. I had asked for the body wash in the shower to be refilled as it was...
"We got at the Hotel at 5PM and we got out at 5.30 PM the same day Rooms were smelling pipi and even elevator as well as smelling tobacco inside the rooms
we got to the front desk they even refuse to refund they said sorry you got in already ????? What were we supposed to do !!!!!
so we left and booked at Sheraton Marriott Bonvoy with an excellent welcome and nice rooms with an upgrade for both rooms at a cost of 480 us dollars the Columbus Hotel is a Scam this is a prostitution exchange place...
"We got at the Hotel at 5PM and we got out at 5.30 PM the same day Rooms were smelling pipi and even elevator as well as smelling tobacco inside the rooms
we got to the front desk they even refuse to refund they said sorry you got in already ????? What were we supposed to do !!!!!
so we left and booked at Sheraton Marriott Bonvoy with an excellent welcome and nice rooms with an upgrade for both rooms at a cost of 480 us dollars the Columbus Hotel is a Scam this is a prostitution exchange place...
"The hotel itself is beautiful, and the rooms were clean, comfortable, and well maintained. Most of the staff we encountered were friendly and professional, especially the restaurant team and other front desk personnel. Unfortunately, our stay was overshadowed by one female front desk employee who made us feel unwelcome from the moment we arrived early with our infant son.
While the property has a lot to offer, guest service starts at the front desk, and this interaction significantly impacted...
"The hotel itself is beautiful, and the rooms were clean, comfortable, and well maintained. Most of the staff we encountered were friendly and professional, especially the restaurant team and other front desk personnel. Unfortunately, our stay was overshadowed by one female front desk employee who made us feel unwelcome from the moment we arrived early with our infant son.
While the property has a lot to offer, guest service starts at the front desk, and this interaction significantly impacted...
"Tried to take advantage of us and overcharge for parking at $250 without disclosing that anywhere. Had to call maintenance in multiple times to get tv to work and turn off a light late at night because there was no way to turn light off. Shuttle was non existent, valet was nowhere to be found, food was pre made and bar staff were hired from the outside and had very limited drink options, everything was tapped."
"Tried to take advantage of us and overcharge for parking at $250 without disclosing that anywhere. Had to call maintenance in multiple times to get tv to work and turn off a light late at night because there was no way to turn light off. Shuttle was non existent, valet was nowhere to be found, food was pre made and bar staff were hired from the outside and had very limited drink options, everything was tapped."
"Hotel and staff was great , walls must be super thin playing music in my room from the TV around 11pm on a Friday night , guy next to me starts banging on the wall not even 5 min later security comes banging on my door like the warrant squad to “ turn off the music “ in a very aggressive manor . I was only staying for one night so I left it alone and I didn’t want to get into a back and forth but another person or myself in a different state of mind that could of turned into a big deal .. idk I...
"Hotel and staff was great , walls must be super thin playing music in my room from the TV around 11pm on a Friday night , guy next to me starts banging on the wall not even 5 min later security comes banging on my door like the warrant squad to “ turn off the music “ in a very aggressive manor . I was only staying for one night so I left it alone and I didn’t want to get into a back and forth but another person or myself in a different state of mind that could of turned into a big deal .. idk I...
"Our stay at The Wallace was great outside of check-in. We checked in around 4 AM, and the front desk agent was not warm or welcoming. He acted as though we were bothering him by checking in. This was very interesting, as before arrival, I informed the front desk via chat that our flight was delayed due to weather and that we would arrive after 3 AM. His behavior was very surprising. Outside of this experience, the stay was great. The rooms were spacious and clean, and the rest of the staff was...
"Our stay at The Wallace was great outside of check-in. We checked in around 4 AM, and the front desk agent was not warm or welcoming. He acted as though we were bothering him by checking in. This was very interesting, as before arrival, I informed the front desk via chat that our flight was delayed due to weather and that we would arrive after 3 AM. His behavior was very surprising. Outside of this experience, the stay was great. The rooms were spacious and clean, and the rest of the staff was...