"Worst experience ever! The day I left de hotel I forgot my jacket in the closet, I contact them 2 hours later I leave the place and they told me the cleaning lady wasn’t finished so I have to call again tomorrow so I did and well… they literally stole it!, 3 days waiting for a call from them that never happened, and when they finally answer the phone it was just to find out that the people working there stole a jacket, that’s a shame!,"
"Worst experience ever! The day I left de hotel I forgot my jacket in the closet, I contact them 2 hours later I leave the place and they told me the cleaning lady wasn’t finished so I have to call again tomorrow so I did and well… they literally stole it!, 3 days waiting for a call from them that never happened, and when they finally answer the phone it was just to find out that the people working there stole a jacket, that’s a shame!,"
"Having paid for a reservation several months ago for two nights 24-26th June when I checked in I was told there was no room available. The receptionist claimed there was an IT issue but the hotel was very busy so clearly other people had been checked in. The apology was absolutely minimal, no compensation and no effort made to inform me in the days leading up to the reservation there was an issue. I found the whole experience highly unacceptable for a global corporation to behave letting me down...
"Having paid for a reservation several months ago for two nights 24-26th June when I checked in I was told there was no room available. The receptionist claimed there was an IT issue but the hotel was very busy so clearly other people had been checked in. The apology was absolutely minimal, no compensation and no effort made to inform me in the days leading up to the reservation there was an issue. I found the whole experience highly unacceptable for a global corporation to behave letting me down...
"Excellent location for walking to most sites in Bath. Complimentary breakfast was ample. Room was very clean and comfortable. Air conditioning was quiet and effective, which was appreciated as we arrived in a heat wave."
"Excellent location for walking to most sites in Bath. Complimentary breakfast was ample. Room was very clean and comfortable. Air conditioning was quiet and effective, which was appreciated as we arrived in a heat wave."
"We received a lovely welcome when we checked in and we were upgraded to a larger room with a waterside view. The hotel is perfectly located for the Bristol Sounds events and provides easy access to a wide range of food and drink options.
We booked for bed and breakfast and we are glad we did, the buffet breakfast offered a selection of hot and cold choices and the breakfast room is delightful."
"We received a lovely welcome when we checked in and we were upgraded to a larger room with a waterside view. The hotel is perfectly located for the Bristol Sounds events and provides easy access to a wide range of food and drink options.
We booked for bed and breakfast and we are glad we did, the buffet breakfast offered a selection of hot and cold choices and the breakfast room is delightful."
"The hotel was in a good position in the city centre with close access to Cabot Circus and fantastic to be issued with free car parking.
We had paid more for a larger room, king-size bed and bath robes, slippers etc. The room was large but a bit tired. Stains on the floor, a ripped bed base and the shower head was clogged with scale so we cleaned this and the shower bracket seized but we couldn't fix this so unfortunately water sprayed against the wall but we managed.
No robes or slippers in the...
"The hotel was in a good position in the city centre with close access to Cabot Circus and fantastic to be issued with free car parking.
We had paid more for a larger room, king-size bed and bath robes, slippers etc. The room was large but a bit tired. Stains on the floor, a ripped bed base and the shower head was clogged with scale so we cleaned this and the shower bracket seized but we couldn't fix this so unfortunately water sprayed against the wall but we managed.
No robes or slippers in the...
"It was a ok stay . Local to a few bars and restaurants. We were on the 2nd floor which was accessed by a lift . However to get to the room we had to negotiate 2 sets of steps which was annoying when you have large heavy suitcases .
No complementary water in room ??
Overpriced in my opinion, but its Bristol!!"
"It was a ok stay . Local to a few bars and restaurants. We were on the 2nd floor which was accessed by a lift . However to get to the room we had to negotiate 2 sets of steps which was annoying when you have large heavy suitcases .
No complementary water in room ??
Overpriced in my opinion, but its Bristol!!"
"I stayed one night and selected the hotel based on its proximity to the train station. It was an excellent choice for that, although there is some road construction going on directly around it which made rolling one’s bag a little more difficult than it would normally be. The hotel is a little “tired” but very clean well maintained. Good bed and very decent bar/restaurant. Not a hotel I would recommend for exploring Bristol over several days; but a great location for ease of train travel. The...
"I stayed one night and selected the hotel based on its proximity to the train station. It was an excellent choice for that, although there is some road construction going on directly around it which made rolling one’s bag a little more difficult than it would normally be. The hotel is a little “tired” but very clean well maintained. Good bed and very decent bar/restaurant. Not a hotel I would recommend for exploring Bristol over several days; but a great location for ease of train travel. The...
"Central location close to the Beacon, markets, restaurants and other food outlets, and pubs. Enclosed yard with tables and seating. Soft but comfortable bed. Quite tight bedroom and bathroom but OK. Great breakfast options. Just a little noisy into the early hours but England had just won at football!"
"Central location close to the Beacon, markets, restaurants and other food outlets, and pubs. Enclosed yard with tables and seating. Soft but comfortable bed. Quite tight bedroom and bathroom but OK. Great breakfast options. Just a little noisy into the early hours but England had just won at football!"
"Lovely hotel. Check in was excellent, very fast, friendly and efficient. Even had gluten free cookies on arrival.
Room was immaculate, great bed, air con, shower, coffee machine and tea making facilities. In an excellent location for Temple Meads and harbourside. Absolutely A1 experience."
"Lovely hotel. Check in was excellent, very fast, friendly and efficient. Even had gluten free cookies on arrival.
Room was immaculate, great bed, air con, shower, coffee machine and tea making facilities. In an excellent location for Temple Meads and harbourside. Absolutely A1 experience."
"Lovely hotel, conveniently located very close to the M5.
The staff were all lovely and very welcoming.
It was a very hot couple of days when we were there; the air conditioning in our room was excellent.
The hotel is very well presented and well maintained.
The restaurant was very good for breakfast and for dinner. The chef had clearly gone to a lot of trouble with some of the dishes we had.
The spa is also excellent. We both had treatments and they were lovely.
We almost certainly need...
"Lovely hotel, conveniently located very close to the M5.
The staff were all lovely and very welcoming.
It was a very hot couple of days when we were there; the air conditioning in our room was excellent.
The hotel is very well presented and well maintained.
The restaurant was very good for breakfast and for dinner. The chef had clearly gone to a lot of trouble with some of the dishes we had.
The spa is also excellent. We both had treatments and they were lovely.
We almost certainly need...