البحث عن فنادق بتصنيف 4 Star في شابل هيل من SAR 394

"The air and heat was broken in our room. It was very hot in the room. Maintenance took forever to come. By time we found out our air was not fixable we did not have time to change rooms because we were running late for our plans. The hotel did not even offer us another room. I also was told by maintenance our room had been in a group chat for months due to its issues. I was very upset that someone who place us in room 537 knowing it had issues. The hotel is beautiful but it seems like comfort is...

"Very well managed all around. "

"The hotel doesn’t live up to its photos. The elevators were noticeably dirty, our room smelled like cigarette smoke, and the air conditioning wasn’t working when we arrived. We called the front desk and spoke with Melanie, who said the hotel was fully booked so we couldn’t switch rooms, but that an engineer would come up to fix the AC. Forty minutes passed and no one showed up, so we called again. This time we were told the engineer had already reset the thermostat remotely, but the room was...

"The gym could be better."

"The restaurant was under construction so breakfast was in a conference room. It was not worth $16. Food was cold. "

"Enjoyed the roof top but long wait times. I had to 2 free drink tickets but they weren’t given to me at check in so I never used them. My room had all the set up for coffee including a coffee pot but no coffee or creamer. Otherwise enjoyed our stay."

"The staff throughout the property was excellent, from housekeeping to dining and front desk"

"The property was nice, however, the entrance has steps to get to the door, which means you have to lift your heavy luggage up the steps to get into the Hotel. The staff was super friendly, however, my check out was on 5 days ago and I am still waiting for them to take the incidental charges off my credit card. The room service missed my room to clean in the morning and afternoon, which was a problem because I came back to the room to rest and my room was not cleaned both days. Why don't they...