10/10 Excellent
Jeffrey
Traveled with family
10 Jum. II, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do I begin! From the moment we arrived, we felt so special. We were kindly greeted within 5 seconds of walking through the doors by the lovely Ms. Helena. The Westin is an amazing hotel and Helena made us feel like we belong there-which is not always the case at some hotels. Unfortunately our visit was quite short, but Helena made sure to tell us about all the amenities and the focus on wellness. The rooftop pool was my favorite part of this hotel, it was so relaxing. We also appreciated feeling safe. Using your key card to enter after hours and to use the elevators added an extra level of security that hopefully all hotels will implement. The hotel is in a quiet area yet close to shopping and restaurants. As a plant mom, it was heavenly to be surrounded by so many beautiful and well maintained plants throughout the hotel.
Our room was marvelous. The bed felt like sleeping on a cloud. We loved all the little touches like lavender by the bedside, bathroom robe, complementary water, and makeup cloths. We can’t wait to return to spend more time enjoying this wonderful hotel. My one wish is that Helena will be there to welcome us. In a world where kindness and genuineness is becoming scarce, Helena went above and beyond to make our short stay perfect.
Jeffrey
Stayed 1 night in Jun 2024