Find 3 Star Hotels in Osterville, MA from SAR 354

"This was the worst hotel experience of my life. I made a reservation from February 22nd to 24th. In the early morning of the 23rd, the hotel lost power. We were left without electricity and without heating during a snowstorm, in extremely low temperatures. The hotel does not have a generator, so we were freezing in our room. Around 10:00 AM, we went to the front desk and canceled our second night. The front desk attendant wrote everything down on paper since none of the systems were working at the time. However, we never received a refund for the canceled night. I do not recommend this hotel under any circumstances. There was no responsibility for the safety of the guests. We had to seek shelter in a local church because the hotel offered absolutely no support, even knowing that we were with children in total darkness."

"So hotel lobby was well kept, but when we left to get to our room, first was garbage can outside of door to get in was overflowing with trash and all over the ground, then when we went in door Firebox in wall was beeping, when we got to room, wallpaper falling off, dirty chairs in room, dripping shower, heat didn't work, they came and tried to fix, then set at 70 in 15 minutes was 77 tried to lower it and system shut off again and we spent the night with no heat....so we were supposed to stay another night but checked out next morning, tried not to rude and said we were leaving because of a family emergency at home"

"The room was clean, comfortable, nice, and the staff very helpful, friendly, and most accommodating ! The breakfast muffins were outstanding ! "