Find 2 Star Hotels in Durham, NC from SAR 221

"Terrible service! We chose this hotel bc it was conveniently located across the street from the hospital. The reason we needed to stay was because our father was called in for transplant. My sister and I spent the night at the hospital with our dad bc it was required for us to be there. Our mother and my nephews stayed at said hotel. Giving that we booked online we were charged for parking that was not listed at time of booking. Fortunately the day time receptionist did credit that back. Upon check out we were charged for 6 people all charged as adults, which there was only 4 (1 adult and 3 children) who stayed at the hotel (room with 2 double beds) but the night receptionist said she saw 6 adults. To access the room you have to walk in to the lobby and the receptionist obviously can’t count. We were charged extra bc a room with 2 double beds can only accommodate 2 people? Which also was not listed at time of booking. This appears to be a very old hotel but has been updated inside but if they want to keep business they should act accordingly bc we could have very well got better treatment next door to them! The staff need to be evaluated for finger counting. Apparently that skill isn’t required for the job. It’s apparent that they like to take advantage of people that are obviously staying there to be across from the hospital. Parking is $20!!! It is less than that for valet @ the hospital. Do better!"

"Yeah will probably not be going back to this one. Just didnt feel like a safe area if you take family. A lot of people that just live there and dont care about what u see or hear. Pay a few more dollars and stay somewhere else"