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"Super stay at this hotel- the staff were very friendly and helpful. We would come again."

"I stay here every time I’m in Tulum! The hotel is beautiful and the staff are very kind and helpful. "

"The stay was just perfect! The property is gorgeous and the staff is so friendly and helpful, especially Mayumy. She went above and beyond of making us feel welcomed and at home. And gave us the best recommendations of the places to eat and visit."

"Let’s start with the good. The pool is amazing. The condo is quiet. There is a lovely cat (maybe two) who took up residence. On the flip, I didn’t have hot water for two days, the air conditioner seemed to not work in the night, the lights flickered in the bedroom and there was no maid service. The internet cut out for the day while I was trying to work. Not the fault of the hotel but we also had no power without warning for an entire day. I didn’t have one day without some type of issue....

"I would not recommend staying at this property. The man who checked us in, didn’t speak any English and didn’t fully explain the policy. Also the staff were not very attentive to their guest because we had to wait 10 minutes to talk to someone and nobody was hardly at the front desk, even when waited no one would appear. Also, we also had a blackout which lasted for hours and as a person who has health problems that is extremely unacceptable and when we spoke to management, they told us about 30...

"Clean room"

"Had a really good time at this property …it’s exactly what it was in the pictures and the host was very kind and communicative, pool was also very well maintained! Very enjoyable experience"

"I am extremely disappointed with our experience at this property. Shortly after accessing the unit, we discovered a severe pest infestation, including both bed bugs and cockroaches. ​Due to these unhygienic and unsafe conditions, staying there was completely impossible. We immediately reached out to the host/property management through the Expedia app and by phone to report the issue. After receiving no immediate resolution, we had no choice but to check out and leave. ​To make matters worse,...

"My host was incredible, couldn’t ask for a better host. The villa look just like the picture. Big and spacious. I had a great stay. It’s also an 24 hours security guard"

"We enjoyed our 2 night stay there. Both of the ladies that worked the front desk were wonderful in helping us out with several things, such as recommendations for restaurants, coffee shops, and most importantly for us, upon checking out, ordered us a taxi to our next destination and negotiated a set price for us to pay. If you’ve done any research regarding Tulum taxis, then you’ve heard the horror stories. We would definitely consider a return to this hotel for another visit in the future. "

"Gracias buena atención !!!"

"ok"

"The room was great, amenities were more than enough, staff was super friendly and really made the experience of staying there even better. Can’t forget to mention the rooftop pool being so amazing! Absolutely loved our stay."