"Great location with short stroll to 5th Ave shops and directly opposite Central Park."

"Nothing in the hotel and not even a cup to drink some water"

"I paid for a superior room with king bed with the photo clearly showing a desk and chair. My room did not have any desk or chair. Only 2 of the 4 elevators worked when I checked in, with no apparent effort to fix the others. On my last day, only one elevator worked while hordes of people were waiting on every floor to go down, including many with luggage. We had to ride all the way up to the top on the sole working elevator to make sure we could squeeze in as there was no other way to make it...

"Alles prima, super Lage!"

"Beautiful hotel. Highly recommend."

"It is our go to place!"

"Great hotel and staff were great but the fact you had to pay for literally everything in the room was not well communicated and so charging for teabags and coffee was a bit of a shock."