"Air conditioning in the room did not work Bit poor as we were in a mini heatwave. Could not use our room from 3pm as it was only just starting to be deep cleaned after having a dog in the room. On the evening we had to wait for two hours for food. Not told that when we ordered. The place was just short staffed and it showed. My partner was told by the manager that our meals would be compensated due to really poor service and presentation. That hasn't happened. The next morning was better....

"Manager has been extremely helpful with a late night booking "

"We didn't make it in time to try the restaurant, but the menu looked great, as was the St Austell beer. We received a very friendly welcome and were shown to our rooms in the annex next door. Everything was spotlessly clean and the room had all we needed. Breakfast was from a great selection and we checked out without issue. Fantastic. "