"What an amazing room for families traveling!!!! Double shower, ample space for luggage and a King, 2 doubles and a pull out couch all in one large room. It was so nice to have space and be together."
"If you land at Heathrow after 10:30 the shuttle buses between terminals are not running so you’ll need to take a tube train to terminal 4 to find the hotel. They served drinks and a meal at 11:30 when I got there. Staff were very helpful and suggested a different shuttle for the morning as my flight out was early. Made a tough layover better!"
"Small room but very clean, and at the height of a heatwave the air conditioning was excellent. Basement room very cool and quiet. Excellent location for Victoria stations."
"Small but clean room. Staff were friendly. Perfect central location right on the doorstep of Hyde Park and Oxford Street. The hotel offers a green scheme where you can skip a night of housekeeping and you revive a voucher in return to redeem at the hotel. This was a lovely surprise to treat ourselves to an onsite Starbucks! Lovely hotel, would definitely go back!"
"Park Plaza Riverbank was nice but the staff is t as professional or helpful. Specifically the head of concierge or head of guest services or guest relations manager. She was a bit combative and not as helpful. Needs to improve her communication skills"
"Friendly arrival and check in by staff who offered us sheets for our bedding due to heatwave (duvets would be too warm). Fan in the room kept it cooler.
Very clean rooms and main areas.
Excellent time spent there - I would highly recommend the hotel and would definitely book again. Thank you."